Privacy Policy

1. Who we are

This website is operated by Miss Hala Ali, Consultant Ophthalmologist, practising at Parkside Suite, Frimley Park Hospital and Parkside Suite, Heatherwood Hospital. Miss Hala Ali is the data controller for personal data collected through this website.

Contact: secretary@halaali.co.uk | Tel: 01276 942026

2. What personal data we collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, date of birth.
• Contact data: email address, telephone number.
• Appointment data: consultation type, preferred date and time, reason for consultation, location preference.
• Payment and insurance data: insurance provider name, membership number, pre-authorisation number. We do not store card details; payments are processed by our payment provider.
• Technical data: IP address, browser type and version, time zone, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website (collected only with your consent - see Section 5).

3. How we collect your data

Directly from you when you complete the online booking form or contact form.

Automatically via cookies and similar technologies, subject to your consent (see Section 5).

4. How and why we use your data

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

5. Cookies

We use cookies to operate the website and, with your consent, to collect analytics data. You can manage your preferences at any time using the link below.

For full details, please read our Cookie Policy.

Manage cookie preferences | Read our Cookie Policy

6. Data sharing

We share your data only where necessary. All processors are contractually required to handle your data in accordance with UK GDPR.

• Our secretary (secretary@halaali.co.uk) to coordinate your appointment.
• Email delivery providers used to send booking confirmations.
• Analytics providers (only if you have consented to analytics cookies).
• Legal obligation: where required by law or a court order.

7. International transfers

Where any of our service providers are based outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy decisions or Standard Contractual Clauses) before transferring your data.

8. How long we keep your data

Appointment records are retained for 8 years from the date of the appointment in line with NHS and medical records guidance, or until you request deletion (subject to any legal obligation to retain).

Contact form enquiries are retained for 2 years.

Analytics data is retained in aggregated, anonymised form.

9. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict, port and object to the processing of your personal data, and to withdraw consent at any time.

To exercise any of these rights, please contact us at secretary@halaali.co.uk. We will respond within one calendar month.

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") in certain circumstances.
• Restriction of processing in certain circumstances.
• Data portability where processing is based on consent or contract.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is consent-based.

10. Right to complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

• Website: ico.org.uk
• Helpline: 0303 123 1113

11. Changes to this policy

We may update this Privacy Policy from time to time. The last updated date at the top of this page will reflect any changes. We encourage you to review this page periodically.